Privacy policy
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
Post– 25 Wykeham Rise, CHINNOR, Oxfordshire, OX39 4PS, GB
Phone – 07549 325572
Email – office@amazingtherapycentre.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Gender
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Pronoun preferences
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Date of birth
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Third party information (such as family members or other relevant parties)
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Payment details (including card or bank information for transfers and direct debits)
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Transaction data (including details about payments to and from you and details of products and services you have purchased)
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Employment details (including salary, sick pay and length of service)
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Health information (such as medical records or health conditions)
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We also collect or use the following information to provide and improve products and services for clients:
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Racial or ethnic origin
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Health information
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We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Purchase or service history
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Account information, including registration details
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We also collect or use the following information for the operation of client or customer accounts:
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Racial or ethnic origin
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Health information
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We collect or use the following personal information to protect client welfare:
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Names and contact information
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Client account information
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Health and wellbeing information
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Emergency contact details
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We also collect or use the following information to protect client welfare:
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Racial or ethnic origin
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Health information
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Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
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If you make a request, we must respond to you without undue delay and in any event within one month.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
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Our legitimate interests in collecting or using personal information are rooted in enhancing the quality of our services and ensuring a seamless, personalised experience for our users. The benefits of this practice include improved service efficiency, tailored content, and a safer environment, all of which contribute to user satisfaction and trust. We carefully balance these benefits against potential risks by implementing strong data protection measures, minimising data usage, and offering clear opt-out options. Our approach prioritises transparency and respects individual privacy, ensuring that our interests never unfairly outweigh those of our users.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
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Our legitimate interests are:
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Our legitimate interest in collecting and using personal information for the operation of client or customer accounts is essential for providing secure, efficient, and personalised account management. By gathering this data, we can ensure accurate account administration, timely communication, and effective customer support, all of which are crucial for maintaining trust and satisfaction. We recognize the importance of protecting personal information and mitigate potential risks by employing robust security measures and limiting data access to only what is necessary. This careful balance ensures that the benefits of smooth account operation outweigh any potential impact on the individuals involved.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information to protect client welfare are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
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Our legitimate interest in collecting and using personal information to protect client welfare is centered on ensuring the safety, security, and well-being of our clients. By understanding and analysing this information, we can identify potential risks, provide timely support, and take proactive measures to prevent harm. These actions are crucial in safeguarding our clients’ interests and enhancing their overall experience. We are committed to handling this data with the utmost care, applying strict privacy controls to minimise any potential risks, ensuring that our protective measures are always in our clients’ best interests.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from
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Directly from you
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Publicly available sources
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Previous employment
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Providers of marketing lists and other personal information
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Suppliers and service providers
How long we keep information
Our retention schedule is as follows: We store personal information for a period of 7 years after a client or service provider terminates their contract. At the end of this period, all personal information is securely destroyed, ensuring that data is no longer accessible or usable. This retention period allows us to meet legal obligations and address any potential issues that may arise post-contract, while also respecting the privacy and rights of our clients and service providers.
Who we share information with
Others we share personal information with
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Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113